Last updated: April 21, 2026
These General Terms and Conditions (the "Terms") form part of and govern the Partnership Agreement (the "Agreement") between Monolytica, including its affiliates (the "Company" or "Monolytica"), and the person or entity identified as the "Partner" or "Client" in the Agreement. By signing the Agreement and receiving services from Monolytica, the Client agrees to be bound by these Terms.
1.1 Affiliate. Any entity under common control with, controlling, or controlled by Monolytica or the Client.
1.2 Confidential Information. Any non-public information shared by one party with the other, including business strategies, customer data, methodologies, pricing, and financial information.
1.3 Intellectual Property (IP). All methods, tools, workflows, automations, code, templates, trademarks, and proprietary content owned or licensed by Monolytica, including adaptations and derivative works.
1.4 Services. The diagnostic, build, and operational services provided by Monolytica under the Agreement, including the design, implementation, and ongoing operation of acquisition, sales, and operations systems for the Client.
1.5 Client Obligations. The duties and responsibilities the Client agrees to fulfill under the Agreement and these Terms, including timely access to tools, people, and information required to deliver the Services.
1.6 Applicable Laws. All relevant federal, state, and local laws, including Wyoming law and applicable U.S. privacy and consumer protection regulations.
1.7 Personal Information. Any data that falls under applicable privacy laws, including personally identifiable information (PII) and related categories.
2.1 Description. Monolytica agrees to provide diagnostic, build, and operational services as outlined in the Agreement. Services may include, without limitation:
2.2 No guarantee of specific outcomes. Monolytica does not guarantee any specific revenue, pipeline, or conversion outcome within any specific timeline. Results depend on the Client's compliance with these Terms and their active participation in the engagement.
2.3 Service modifications. Monolytica may update, adjust, or evolve the Services as the engagement progresses, provided that such changes do not materially reduce the Client's rights under the Agreement.
2.4 Third-party services. Delivery of the Services may rely on third-party platforms (for example, CRM systems, automation platforms, data enrichment providers, email infrastructure, and AI APIs). The Client acknowledges that Monolytica is not liable for the acts, omissions, or pricing changes of such third parties.
2.5 Engagement models. Services are typically offered on a retainer basis, with scope, deliverables, and cadence defined in the Agreement. Specific terms, including onboarding periods and renewal, are governed by the Agreement.
3.1 Retainer fees. The Client agrees to pay the fees set out in the Agreement on the schedule specified. Fees are generally non-refundable once an engagement period has begun, except as expressly provided in Section 4.
3.2 Payment methods. Payments must be made in the form and currency specified in the Agreement.
3.3 Overdue amounts. Overdue payments may accrue interest as permitted by law, and the Client will be responsible for reasonable collection costs, including attorney and agency fees.
3.4 Third-party tooling costs. Unless otherwise stated in the Agreement, third-party platform subscriptions, data enrichment costs, and API usage fees are the responsibility of the Client and are not included in the retainer.
4.1 Eligibility. Refund requests are considered on a case-by-case basis and only where the Client has:
4.2 Review process. Refund or early-termination requests must be submitted in writing. Monolytica will review within seven (7) business days and will respond with a decision. Approved refunds will be processed within the following seven (7) business days.
4.3 Exclusions. Refunds will not be issued where the Client has failed to comply with the Agreement or has initiated chargebacks with their bank or financial institution.
The Client may cancel their initial order up to midnight of the third business day after signing the Agreement or receiving access to the engagement workspace, whichever is later.
After this period, the terms of the Agreement apply.
Cancellations must be in writing and submitted either by mail to:
Monolytica, 30 N Gloud St. Ste N, Sheridan, WY, United States
or by email to legal@monolytica.com.
The Client agrees to first notify Monolytica in writing of any concerns before initiating refund requests, chargebacks, or legal action. Monolytica will respond within ten (10) business days and work with the Client in good faith to resolve the matter.
All workflows, automations, code, templates, training materials, and deliverables developed by Monolytica remain the property of Monolytica unless otherwise stated in the Agreement. The Client is granted a non-exclusive, non-transferable license to use deliverables for the Client's own business during the engagement period. The Client may not copy, distribute, resell, or reverse engineer Monolytica's proprietary components without written approval.
Monolytica may update these Terms from time to time. Notice will be provided for material changes. Continued use of the Services after any update constitutes acceptance of the updated Terms.
A material breach includes, without limitation:
Monolytica may suspend or terminate services upon material breach while still pursuing outstanding payments and legal remedies.
All intellectual property created by Monolytica during the delivery of the Services remains the sole property of Monolytica, except where the Agreement expressly transfers ownership of specified deliverables. The Client agrees to provide reasonable assistance to confirm Monolytica's ownership rights where necessary.
Clauses related to confidentiality, intellectual property, indemnification, dispute resolution, non-solicitation, and non-disparagement survive the end of the Agreement.
12.1 Governing law. This Agreement is governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles.
12.2 Dispute process. The parties will attempt to resolve any dispute in good faith through direct discussion. If unresolved, disputes will be submitted to binding arbitration seated in Wyoming, United States, under rules agreed by the parties.
13.1 By Monolytica. Services may be terminated for non-payment, material breach, or misconduct.
13.2 Effect of termination. On termination, all rights granted to the Client cease and any outstanding obligations remain enforceable. Monolytica will provide reasonable handover of Client-owned materials as defined in the Agreement.
14.1 Amendments. Any modifications must be in writing and signed by both parties.
14.2 Notices. All official communications must be sent to legal@monolytica.com.
14.3 Entire agreement. These Terms, together with the signed Agreement, represent the full and complete understanding between the parties and override all prior arrangements.